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LCP Software Products : Support/FAQs

If you are experiencing an issue with an LCP software product, the self-help actions below may assist you in resolving it.

If none of these actions is helpful, or you would like more information, please contact
softwaresupport@lcp.co.uk or call our Customer Service team on 01926 886914.

Assessment products

Geography Assessments, History Assessments, Science Assessments
Please see individual products for system requirements

The test was quit before completion, and the message “You have already taken this test” appears.

Recreate the test, exactly as before, but give it a different name on the final screen.
or
Open the LCPtestresults folder, which can be done by running a search either from the Windows ‘Start’ button, or by clicking the ‘My computer’ icon (the folder is most usually stored on the school’s network drive).

You can then return to the pupil test and take the test as normal.

There is no sound (Science Assessments)

Left click once only on the icon at the start of the test, then right click on text within the test If this has no effect, then you should check your sound settings.

You are having difficulty importing pupils.

The pupils’ names should be in the format:
last name, first name, date of birth (dd/mm/yyyy)
e.g. Kerry, John, 15/02/1995

First names or surnames containing a space should be enclosed in speech marks, eg. “Wright Phillips”, Shaun, 18/12/1997

Bush, George W, 12/12/1950 would be rejected, because of the space between George and W.

Error message appears in a pupil test

Install Patch30062004.zip on each workstation (if on a network) or on each standalone machine. This can be downloaded from the Primary Science page on this site (see LCP Science Assessment Activities), or it can be emailed to you.

N.B. This Issue can be caused by an unusual pupil’s name.

“Run time error 75- permission denied” message appears

Check that pupils can gain access to the folder C:LCPhome
(Pupils are not usually given permissions for the C: drive.)
All users should have write-access.

“Run time error 76” message appears

Check the data menu in the teacher set-up to see that the relevant user has been given full control rights to these folders. These also need to be mapped for each user, preferably with the same drive name.

Not all tests are available, even though they have been installed

The most likely reason is that the units have been installed in different folders (e.g. year group folders). Locate the units and move them all into the same folder. Check that all workstations are set to look at the correct folder in the Data menu.

Also check that the workstations are all looking at the same LCPTestresults folder.

Some graphics are not showing in tests

Set the graphics to 32-bit colour: Control panel>display>settings

‘OK’ not showing in installation options box

Set Windows to small fonts: Control panel>display>settings>advanced

“Run time error 5 – invalid procedure call or argument” message appears

This may indicate an outdated student test.
Please contact us so that we can send you an updated version:
softwaresupport@LCP.co.uk; tel: 01926 886914.

You have lost data, such as students, classes, tests scheduled.

Cause: If more than one teacher has been using the teacher set-up at any one time, this can overwrite data entered.

You have an RM CC3 network and need help installing the assessments

Please contact us: softwaresupport@LCP.co.uk; tel: 01926 886914.

You are unable to set a class to the next year (e.g. new school year)

Cause: One or more tests scheduled for the class haven’t been completed by all the pupils.

Either arrange for the pupils to take the test/s or open the ‘test’ menu in teacher set-up and
‘close’ the test. You will then be able to move the class up to the next year.

On the “type of installation” screen, the ‘ok’ and ‘cancel’ buttons don’t appear

N.B. ** Important: this requires changing system settings **
The Issue is caused by the use of ‘large fonts’. These can be changed as follows:

The computer will restart and the settings will have changed. You will then be able to install as normal.

Pupils don’t appear in test schedules even though they are in the class list.

This is because new pupils have been added since the test was first set.

Pupils who were entered are now missing

Cause
There are two possible causes:

  1. If more than one teacher is entering pupils into the program at the same time, it is possible that two pupils have been allocated the same ID number. This means that only one of them will appear, and the other is lost.
  2. The program has been installed as both network and standalone, and the data setting may have been changed.

Action - recommended to be carried out by a technician
If the second cause applies, this can be changed by opening teacher set-up, clicking on the data button, clicking ‘click to change’ on the database location and selecting the network drive.

Design & Technology CD2, ICT CD2

“Will not run” message appears

These CDs do not auto run, you need to double click on My Computer, then the CD icon, in order to look at the files

Science Flipbook CD

Nothing appears on screen

This requires the latest version of Adobe Acrobat, which can be obtained from www.adobe.com

The flipbook won’t print

The print function is not available

PE Moving images & Flipbook CD

A small square with a red cross appears instead of a video.

This requires you to install Quicktime, which you will find on the CD:
To install Quicktime: go to ‘My computer’, right click on CD (PE Moving images) and choose ‘open’. Choose PC Quicktime, Quicktime installer, then Quicktime fullinstaller

PE Resource File KS2 Years 3&4 CD

This CD reads as a music disk.

BookMaster software

"Does it have an MSI?" (Microsoft Installer)

The software does not come with an MSI, but it can be installed without one.
N.B. BookMaster is a non-networkable product.

A la Carte, Lies Mich, Vamos a Leer, Non-Fiction Reading Cards range

To install the CDs to a network:

Follow these steps to install to a network:

  1. With the disk in the machine, click on ‘My computer’
  2. Right-click on the CD drive and choose ‘open’
  3. Right-click on the file/ folder that appears and click ‘copy’
  4. Click on the ‘back’ arrow and click on your network drive from the list that appears.
  5. Right-click and then click ‘paste’.

This copies the information from the CD and makes it available on the network drive.

ICT: Assessments and Resource File CD

"Macros - are disabled" message appears

The security level needs to be reduced in order for the macros to run.
To do this, go to Tools > Macro > Security, and change the setting from High to Medium.
Exit the program and re-enter.
Choose ‘enable macros’.

ICT Assessments KS1 and KS2 3&4 CDs

Some of the pupil files cannot be opened without the Pictogram CD

Reason: The full set of files is available only with purchase of the relevant ICT Resource File package.

How to Set up and Run a School Council CD

Unable to find the files

The CD installs the files to C:Program FilesLCP School Council.
All files are then contained in two folders: one for teachers and one for pupils.

Job Descriptions CD

1:22 missing hyperlink

Open the file from ‘My computer’, then open the ‘C:LCPJD’ folder. This folder contains all the chapters, and the file can be found in Chapter 1.